Frequently Asked Questions
Everything you need to know about your Soeur shopping experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by destination. You will receive a tracking link via email as soon as your package departs our warehouse.
How do I return or exchange an item?
You can return any unworn item with original tags within 30 days of delivery. To start a return, visit our online portal to generate a prepaid label. Please note that exchanges are currently processed as a return and a new purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Where are your garments manufactured?
At Soeur, we prioritize ethical craftsmanship. Our collections are designed in Paris and manufactured by long-term partners in Europe, North Africa, and Asia, adhering to strict fair-labor standards and quality control.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or contacting our styling team for personalized advice.
Are your materials sustainable?
We are committed to reducing our environmental footprint. Over 60% of our current collection is made from natural fibers, organic cotton, or recycled materials, and we aim to increase this percentage every season.